Contact Us
Got a question about one of the sites we cover, spotted something that looks out of date, or want to flag your own experience with a Canadian online casino? This page explains how to reach us and what we can (and can't) help with.
How to reach us
The best way to get in touch is by email. Send your message to [email protected] and we'll aim to get back to you as soon as we can. Please include as much detail as possible - which casino you're asking about, what you noticed, or what you'd like clarified - so we can respond properly the first time rather than going back and forth.
What we can help with
- Corrections or updates to information on our reviews - bonus terms, game libraries, payment methods and the like can change, and we rely partly on reader tips to catch that.
- Questions about how we assess and rank Canadian online casinos, including the criteria behind our editorial ratings.
- General feedback on the site itself, whether that's about layout, content, or something you feel we've missed.
- Media, partnership or business enquiries relating to Canadian Casinos.
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we can't access your account, process a deposit or withdrawal, resolve a dispute over a bonus, or verify your identity with any brand listed on this site. For any of that, you'll need to contact the casino directly through its own support channels, or raise a complaint with its licensing authority if the issue isn't resolved. If you're concerned about your gambling habits or want tools to manage your play, our Responsible Gambling page has practical guidance and support options.
Before you write in
A few quick checks can save you a wait for a reply:
- If your question relates to a specific offer, check the terms listed beside it on our rankings page - wagering requirements, minimum deposits and expiry dates are usually the sticking point.
- If you're unsure how we arrived at a rating, our About Us page outlines our general approach and how commercial relationships fit into (or rather, stay out of) our rankings.
- If your query is about site usage or our editorial policies, our Terms and Conditions page covers most of the standard ground.
A note on commercial relationships
Canadian Casinos may earn a commission when readers sign up with a casino through links on this site. This doesn't influence which brands we list or how they're ranked - our ratings are based on our own editorial assessment, not on payments from operators. If you ever have a question about how a particular listing came to be included, ask us directly and we'll explain our reasoning.
Response times and what to expect
We read every message that comes in, though volume means some enquiries take longer to answer than others. Straightforward corrections and factual queries are usually the quickest to turn around. If your enquiry is urgent - for example, a live dispute with a casino over funds - contact that operator's support team directly rather than waiting on us, since we have no ability to intervene in individual account matters.
Whether it's a small correction or a bigger question about how we cover Canadian online casinos, we'd rather hear from you than have inaccurate information sitting on the site. Drop us a line whenever something needs our attention.